Shipping policy

Valid: 04-21-2026

This policy applies to shipments in Canada. It is designed to provide a clear understanding of the guidelines and information structure. You can order with confidence in our shop and always be satisfied.

Shipping zones

We currently ship to Canada.
Expansion of delivery zones may be considered in the future.

Shipping fees

Free shipping on all orders within our delivery zones.
No hidden shipping fees.

Shipping, processing and order times

Order processing time is 1 to 2 business days (Monday to Friday).
Order cut-off time: 6:00 PM (EST).
Estimated delivery time: 4 to 7 business days, shipping Monday to Friday.

Order tracking

A tracking number will be provided by email once the shipment is processed.
Track your order via UPS, FedEx or DHL, depending on the carrier used.
For real-time tracking, visit the carrier's website or tracking portal.
If you have any questions regarding tracking, our support team is ready to help.

Order modifications and cancellations

Orders placed during the weekend will be processed on the next business day.
Contact our customer service for any changes to your order.

Policy updates

We regularly update our shipping policy.
Stay informed by visiting our website for the latest updates.

Contact us

Company name: Nutriva

Email: support@nutriva-official.com

Contact form: https://nutriva-official.com/pages/contact